Privacy policy

At Noveely ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit www.noveely.com, place an order, create an account, contact us, or otherwise use our website.

1. Information We Collect

We may collect information you provide when using our website, including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Account information
  • Order and purchase details
  • Information you provide when contacting us
  • Product reviews and other content you voluntarily submit

We may also automatically collect information such as your IP address, browser type, device information, pages viewed, and interactions with our website.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide customer support
  • Manage customer accounts
  • Process returns, refunds, and exchanges
  • Improve our website and services
  • Prevent fraud and protect our website
  • Send transactional and promotional communications
  • Measure and improve our advertising

3. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate our website, understand how visitors use our store, measure advertising performance, and improve your shopping experience.

We may use services including Google Analytics, Google Tag Manager, and Meta Pixel for analytics, measurement, and advertising purposes.

Depending on your location and applicable law, you may have choices regarding cookies and certain advertising technologies.

4. How We Share Information

We do not sell your personal information for monetary consideration.

We may share information with trusted service providers when necessary to operate our business, including:

  • Shopify for website and ecommerce services
  • Razorpay for payment processing
  • FedEx for shipping and delivery
  • Google services for analytics and related functionality
  • Meta for advertising and measurement
  • Other service providers that help us operate our website and communicate with customers

We may also disclose information when required by law or when necessary to protect our rights, customers, or business.

5. Marketing Communications

We may send promotional emails about our products, offers, or services where permitted by law.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the email.

We may continue sending essential transactional communications, such as order confirmations and shipping updates.

6. Reviews and Public Content

If you submit a product review, photograph, comment, or other content that is intended to be displayed publicly, that information may be visible to other visitors.

Please avoid including personal information you do not want publicly displayed.

7. Your Privacy Rights

Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of your personal information, and you may have the right to opt out of certain targeted advertising or data-sharing activities.

To make a privacy request, please contact us using the information below. We may need to verify your identity before processing certain requests.

8. Data Security and Retention

We use reasonable security measures designed to protect your personal information.

We retain information only for as long as reasonably necessary to provide our services, complete transactions, comply with legal obligations, resolve disputes, and protect our business.

9. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites that we do not control.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Noveely
Website: www.noveely.com
Email: noveely1@gmail.com