Refund policy

At Noveely, we want you to be happy with your purchase. Please review our return and refund terms carefully before placing your order.

1. All Sales Are Final

All purchases made through Noveely are final sale.

We do not accept returns or exchanges for:

  • Change of mind
  • Personal preference
  • Size or fit issues
  • Selecting the wrong size
  • Color preference
  • Failure to review product details before ordering

Please carefully review the product description, size information, measurements, and other details before completing your purchase.

Customized or custom-sized products are also final sale and cannot be returned or exchanged due to sizing, fit, or personal preference.

2. When an Exchange or Refund Is Available

We will provide an exchange or refund, at the customer's choice, only in the following situations:

Damaged Item

Your product arrives damaged or has a genuine manufacturing defect.

Wrong Item Received

You receive an item that is different from the product you ordered.

Issues must be reported to Noveely within 72 hours of delivery. Requests submitted after 72 hours are not eligible for an exchange or refund.

3. Requirements for an Approved Claim

To qualify for an exchange or refund:

  • The item must be unused and unworn.
  • The item must be in its original packaging.
  • Original tags should remain attached where applicable.
  • You must provide your order number or other valid proof of purchase.
  • You must provide clear photos showing the issue.
  • For damaged packages, please also provide photos of the packaging and shipping label.

Do not send any item back before receiving instructions from Noveely.

4. How to Request a Refund or Exchange

Contact us within 72 hours of delivery and provide:

  1. Your order number
  2. A description of the issue
  3. Clear photos of the item
  4. Photos of the packaging and shipping label if the item arrived damaged

Our team will review your request and, if approved, provide instructions for the return.

5. Return Shipping

For approved claims involving an item that arrived damaged or an incorrect item sent by Noveely, Noveely will cover the applicable return shipping cost.

Please wait for our confirmation and return instructions before shipping the item.

6. Refunds

If your refund request is approved, we will process the applicable refund after the returned item is received and reviewed, where a return is required.

The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

7. Our Right to Decline a Claim

Noveely reserves the right to decline a return, exchange, or refund request if:

  • The request is submitted more than 72 hours after delivery.
  • The item has been worn, used, washed, altered, or damaged after delivery.
  • The item does not meet the requirements of this policy.
  • The issue results from incorrect sizing or information provided by the customer.
  • The request is based on a change of mind, personal preference, or other reason not covered by this policy.

Nothing in this policy is intended to limit any rights you may have under applicable law.

8. Contact Us

For return or refund questions, please contact:

Noveely
Website: www.noveely.com
Email: noveely1@gmail.com

Please include your order number when contacting us about an order.