Refund policy

Our Return Stance

All purchases made at Noveely are considered final sale. We do not accept returns for reasons such as change of mind, personal preference, or sizing concerns. We encourage you to check size charts and product details carefully before ordering.

When an Exchange Is Possible

We understand that occasionally something goes wrong on our end. We'll gladly arrange an exchange in these two situations only:

1. Item Arrived Damaged — your product was damaged during transit or manufacturing.

2. Wrong Item Received — you received a product different from what you ordered.

In both cases, you must reach out to us within 72 hours of delivery. Requests made after this window cannot be accommodated.

Requirements for a Valid Exchange

To qualify, your item must be:

●        Unused and unworn

●        In its original packaging

●        With all original tags still attached

●        Accompanied by valid proof of purchase (order confirmation or receipt)

How to Start an Exchange

1. Email us at [your-email@domain.com] within 72 hours of receiving your delivery.

2. Include your order number, a description of the issue, and clear photos of the damaged or incorrect item.

3. Our team will review your request and, once approved, will walk you through the next steps — including how to send back the item and when to expect your replacement.

Return Shipping Costs

For approved exchanges due to a damaged or incorrect item, we cover the cost of return shipping. Please do not send any item back before receiving confirmation from our team.

Our Right to Decline

We reserve the right to decline an exchange request if the item doesn't meet the conditions listed above, or if the request falls outside the 72-hour window.

 

Questions?

Reach out anytime at [your-email@domain.com] — we're happy to help.

Thank you for shopping with Noveely.