Shipping policy

At Noveely, we want your order to reach you safely and on time. This Shipping Policy explains where we ship, processing times, delivery expectations, tracking, and what to do if there is a delivery issue.

1. Where We Ship

Noveely currently ships within the United States only.

We do not currently ship to locations outside the USA.

2. Processing and Delivery Time

Orders are generally processed and prepared for shipment within 1–2 business days after your order is placed.

After processing, your order is shipped through FedEx.

Our typical total delivery timeframe is 10–12 business days from the date your order is placed, including order processing and transit.

Delivery times are estimates and may vary depending on the destination, carrier operations, weather, holidays, or other circumstances outside our reasonable control.

If there is an unexpected delay that significantly affects your order, we will make reasonable efforts to keep you informed.

3. Free Shipping

We currently offer free standard shipping on orders shipped within the United States.

No standard shipping fee is added to eligible orders at checkout.

4. Order Tracking

Once your order has been shipped, we will provide tracking information by email and/or SMS when available.

You can use the tracking information to follow your package through the FedEx delivery process.

Please allow some time for tracking information to become active after your order has been shipped.

5. Shipping Address

Please carefully review your shipping address before completing your order.

If you need to change your shipping address after placing an order, please contact us as soon as possible. Address changes may be possible only if the order has not yet been processed or shipped.

Once an order has been shipped, we may not be able to change the delivery address.

Noveely is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

6. Delivery Issues

If your package is delayed, appears to be missing, or you experience another delivery issue, please contact Noveely as soon as possible.

We may ask you to provide your order number and other relevant information so that we can investigate the issue with the shipping carrier.

For packages marked as delivered but not received, please check your delivery location and contact us so we can assist with the next steps.

7. Damaged Packages

If your order arrives damaged, please contact Noveely as soon as possible and provide clear photographs of:

  • The damaged product
  • The packaging
  • The shipping label

These photos help us investigate the issue and determine the appropriate solution.

8. Delays Beyond Our Control

Delivery may occasionally take longer than expected due to circumstances outside our reasonable control, including:

  • Severe weather
  • Carrier delays
  • Natural disasters
  • Transportation disruptions
  • Holidays
  • Customs or government-related delays
  • Incorrect or incomplete delivery information

We will make reasonable efforts to assist you when these situations occur.

9. Remote or Hard-to-Reach Locations

Some U.S. locations may require additional delivery time because of carrier service availability or other logistical conditions.

If an unusual delivery issue affects your order, we will contact you or assist you as appropriate.

10. Contact Us

If you have questions about shipping or your order, please contact Noveely:

Noveely
Website: www.noveely.com
Email: noveely1@gmail.com

Please include your order number when contacting us about an existing order so we can assist you more quickly.